Client Service Consultants (2 full-time and 1 contract) Permanent

Call Handling (50%)

• Answer calls promptly and professionally
• Adhere to quality standards and scripts
• Drive first-call resolution
• Log and track all interactions
• Meet daily, weekly, and monthly performance targets

Client Query Management & Administration (25%)

• Investigate and resolve queries or complaints
• Liaise with internal departments for resolution
• Maintain accurate system notes
• Provide regular client updates
• Respond to leads within SLA

General Administration (25%)

• Stay updated on products, policies, and procedures
• Ensure all administrative tasks are completed accurately and on time
• Apply knowledge consistently to support service excellence

• Grade 12 (Matric)
• Minimum 2 years’ experience in a call centre, customer service, or sales environment
• Fluent in Afrikaans and English
• Strong administrative and computer skills (MS Office)
• Experience working with call centre systems
• Advantageous: Qualification in call centre, customer service, sales, or marketing 

The Ideal Candidate

• Calm under pressure
• Combines empathy with efficiency
• Works with speed without sacrificing accuracy
• Structured, organised, and solution-driven
• Takes ownership of client queries from start to finish